Friday, November 27, 2009

Head count, please! No SRO seating.

Part of the House Mangers' job is to ensure the safety of the attending patrons. If your customers survive the show, they might come back and buy another ticket! Each Assembly Occupancy" (that's building code speak for "theatre, auditorium, venue, show space, etc.) must have the maximum legal occupancy clearly posted. This means that you shouldn't sell 30,000 tickets for a space designed for 10,000 people. It leaves 20,000 rather frustrated and sometimes angry fans looking for a place to vent their concerns. This recently happened at a major new sports venue. The management team decided to ignore the Fire Marshal's occupancy limits, and the resulting crush of people invaded the spaces reserved for regular seating ticket holders. The customers that pre-paid for their tickets were none to happy. Bathrooms were overloaded, long waits at concession stands, and many that did not ever get to see the game.
Further information can be gleaned by reading the article in the Dallas Morning News: and this article on Yahoo:

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