In Santiago, Chile, Justin was to stay at a hotel prior to a local appearance. His trip was delayed a day, but the crowd outside the hotel didn't know it. Something triggered them to believe he was on premise and they pushed past a weak perimeter to swarm forward and overwhelm the hotel staff. The event was captured on tape by someone in the hotel.
Mayor Stang said it got so chaotic that he had to hide behind a tree at one point to avoid getting trampled.
After 49 teenage girls were injured in the fandemonium, and 14 were taken by ambulance for emergency care, Oslo's mayor launched an investigation into the near-catastrophic event. No one was seriously injured, but Mayor Fabian Stang complained: "I have already called on the Emergency Planning Agency to examine the entire event from the planning stage to its implementation. We have to find out what went wrong and why it happened. No state of emergency was ever declared." Camilla Bjorn, a VGTV reporter in Oslo, told E! News. "However, there has been a ton of critique towards official police and Universal Music [Bieber's label] because they were not prepared. They had not taken into consideration the chaos that could occur."